Event
Sajid Pathan
Business Intelligence – What does it mean to the organization? Oct 27th, 2105
In the current knowledge economy, it is now an indisputable fact that information is the key to organizations for gaining competitive advantage. Organizations very well know that the vital information for decision making is lying in the data that is scattered around their enterprise. But unfortunately decision makers are not able to derive timely insight and intelligence out of these data.
Business Intelligence (BI) is the hottest buzzword talked about and considered to offer a unique advantage to organizations of all sizes. It enables owners, executives and decision makers identify key trends, foresee predictable events and act in anticipation of those events and most importantly get a holistic view of the enterprise
Topics covered
- Typical Business & Information Technology related challenges
- What is Business Intelligence (BI)?
- How BI helps improve business performance?
- How is Business Intelligence achieved?
- Demonstration - Dashboard & Analysis
- Q & A
About the Presenter
The seminar was presented by Sajid Pathan, an IT entrepreneur with over 20 years of broad experience in Enterprise IT Governance, Business Information Systems, Business Analytics and Project Management.
He is the Co-founder of Business Analytics Consulting Group (BACG)- a Hamilton based focused Business Analytics Service provider helping organization’s harness the power of business intelligence for their sustained growth.
Sam Walton
Customer Service – What does it mean to the organization? Sep 29th 2015
“There is only one boss – the customer,” Sam Walton, Founder of Wal-Mart, once said. “And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Irrespective of the size of your business, excellent customer service should be the core of your business model if you wish to be successful. Customer Service Excellence creates customer loyalty and potential new revenue through additional purchases and positive word of mouth recommendations from satisfied, happy customers.
Topics covered
- What does customer service mean to the organization?
- Customer Service Excellence as a source of competitive advantage
- How do we define Customer Service Excellence?
- Top Customer Service Tips
- Customer Service Trends in 2015
- Technology and customer service
About the Presenter
The seminar was presented by Kathleen Kennedy, M.Ed. who has over 15 years of experience in the learning and development field gained through diverse industries including Fortune 500 companies Johnson & Johnson and John Deere, Department of National Defense Halifax, McMaster University and Mohawk College. She has a Master’s Degree in Adult Education and is a Certified Breakthrough Coach.
Kathleen Kennedy Consulting helps organizations achieve competitive advantage by developing the knowledge, skills and abilities or their employees. One of Kathleen’s key areas of expertise is customer service. Other key areas of expertise include custom program design and facilitation, communication skills training, customized technology training, new employee orientation/onboarding and goal setting and achievement.
